Shipping & Delivery

All orders will be sent from Hungary. International shipping is available worldwide.

DOMESTIC ORDERS
€5 (Orders delivered within 2-3 business days by GLS).

INTERNATIONAL ORDERS
International Shipping and Handling fees  are varies depending on your location. Your total, including shipping and handling, will be provided before you submit your order.
- Climate Neutral Express Shipping: Orders are shipped with DHL Express with an approximate delivery time of 1-6 business days. This service helps you combat climate change by offsetting emissions from the transportation of your shipment!
- Standard Shipping: Orders are shipped with DHL Global Mail with an approximate delivery time of 1-3 weeks. 

Please note: Due to current circumstances with COVID-19, slight shipping delays may occur. We can assure you that we're doing everything in our power to make sure that you'll receive your order as soon as possible!

It depends on the shipping service you choose.
- Express Shipping: Orders are shipped with DHL Express with an approximate delivery time of 1-6 business days.
- Standard Shipping: Orders are shipped with DHL Global Mail with an approximate delivery time of 1-3 weeks.
Please note weekend days are not business days. Please allow up to 2 business day for processing. Please note that transit times are measured at the point of dispatch.

Express Shipping: After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details.
Standard shipping: Tracking is not available.

Quoted international shipping fees do not include custom & or duty fees. As these fees vary from country to country, we have no control over these charges. If raised, those charges don't go to us, but rather to the customs office of your country. The customer is responsible for all customs & duty fees payable upon delivery, on a Delivery Duties Unpaid (DDU) basis. If customs or duties are raised, you'll be notified by your local customs office of this, as well as with details of how to pay them.

You will not always be required to pay duties or import tax, but it is important to be aware of your local government's terms to prevent any surprises. Below is a guide of common shipping regions.

EU Countries: Orders will not incur taxes.
USA: Orders over the value of 800 USD will incur import taxes and duties. Orders under this amount will not incur taxes or duties.
NZ: Orders over the value of 400 NZD will incur import taxes and duties. Orders under this amount will not incur taxes or duties.
UK: Orders over the value of €150 EUR will incur import taxes and duties, and 15 £GBP will incur VAT. Orders under these amounts will not incur taxes or duties.
If your country is not listed above and you are unsure of the tax thresholds that apply, we suggest contacting your local DHL support to provide further information.

Please note: If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

The amount of carbon emissions produced during the transport of a Go Green shipment is calculated using a verified measurement process and translated into required "carbon credits". These credits are generated by recognized climate protection projects that reduce the amount of carbon dioxide in the atmosphere, such as a wind farm in China or a biomass power plant in India.