Exchange & Refunds

If you would like to exchange something for a different size or style, please return the original item(s) for a store credit and place a new order. If you would like to get a refund, please return the original item(s) and apply for a refund. You have 14 days from the day you receive your item(s) to qualify for a store credit to exchange your order or to apply for a refund.

We will happily accept bikinis purchased from in their original, clean and unworn condition with all tags attached. Please do not remove the hygiene liner and only try on swimwear over underwear for sanitary reasons. Items must be returned in their original Undersea Wear branded packaging. In the event your order received in a damaged packaging or without it, we reserve the right to subtract 5€ from your reimbursement.

You must provide online order number for all items being sent back. If you do not have the order number, please contact our customer service to get this information, before sending the return package back, otherwise we cannot identify it.

All customers are responsible for postage payments. We will not refund the shipping costs. The only instance in which Undersea Wear will cover postage costs will be in the event of a faulty or incorrectly posted item. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement.

The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. Undersea Wear will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.

  • Items purchased in the last 14 days.
  • Items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.
  1. Download and fill out our Return Form, then print it out.
  2. Place your item(s) back into their original packaging, along with the return form. Head to your local post shop to ship your return items back. Please use the below mailing address:
    Undersea Wear 
    5000 Szolnok
    23 Zsalya ut

Once we receive your returned items, please allow 1-4 business days for your return to be processed and store credit/refund to be issued. If we have accepted your return you will receive an email issuing the store credit equal to the value of the product being returned.

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team.