If you would like to exchange something for a different size or style, please
return the original item(s) for a store credit and place a new order. If you would
like to get a refund, please return the original item(s) and apply for a refund. You have 20 days from the day you receive your item(s) to qualify for a store
credit to exchange your order or to apply for a refund.
NEW! 110% Store Credit!
When returning an item, you can either chose from a 100% refund of the cost of the item(s), or a 110% store credit. If you choose a store credit for your return, we’ll send you a discount code for 100% of cost of your item(s) AND an extra 10% to use on your next order.
We will happily accept bikinis purchased from www.underseawear.com in their original, clean and unworn condition with all tags attached. Please do not remove the hygiene liner and only try on swimwear over underwear for sanitary reasons. Items must be returned in their original Undersea Wear branded packaging. In the event your order received in a damaged packaging or without it, we reserve the right to subtract 5€ from your reimbursement.
You must provide online order number for all items being sent back. If you do not have the order number, please contact our customer service to get this information, before sending the return package back, otherwise we cannot identify it.
All customers are responsible for postage payments. We will not refund the shipping costs. The only instance in which Undersea Wear will cover postage costs will be in the event of a faulty or incorrectly posted item. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement.
The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. Undersea Wear will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.